Exchanges & returns
30 day happiness guarantee. If the fit is wrong, exchange it for the size you need, or send it back within 30 days of delivery in original condition.
How it works
- 01Start it onlineGo to our return portal and find your order.
- 02Pick your itemsChoose a return or an exchange for each item.
- 03Send it backPack it up unworn, unwashed and with tags, and ship it back to us.
- 04We take it from thereWe inspect your return, then ship your exchange or issue your refund.
Final Sale items cannot be returned.
- Underwear, boxers and socks are not returnable.
- Original shipping and duty charges are non-refundable.
- If you purchased Checkout+ Free Returns with your order, it will cover your return label cost, if not, you will be able to purchase your own label through the return portal.
Defective items: such as arrives with blemish, defect in seams, holes, noticeable issues MUST be reported to us (care@ironsteelthreads.com) with a picture of the issue within 24 hours of the package being delivered.
Please note that, for items returned to us, we reserve the right to have the final decision on refunds or exchanges. We encourage our customers to contact us with any issues, and we will do everything we can to make it right.
Iron+Steel is not responsible for untracked, lost, or damaged returns in transit.
The details
What condition does it need to be in?
We accept returns or exchanges within 30 days of delivery as long as they are in original condition (unworn, unwashed and with tags).
How long do I have?
30 days from delivery. That is our 30 day happiness guarantee.
How do I start a return or exchange?
To request a return/exchange, go to our return portal here.
Is there anything you cannot take back?
Last Call items are final sale, with no returns or exchanges.
Returning from Canada?
All international returns/exchanges must be sent back via Postal Service only. Customers are responsible for all shipping fees, duties and taxes.